Blog
From good to gold
When customers find a product or service good, it often comes down to small details. Companies that excel in customer experience set themselves apart from th...
Giving Compliments... Not So Obvious?
On Compliment Day, we put giving compliments in the spotlight. It's not always easy to express appreciation to each other. There are several reasons for thi...
Good meetings give energy!
Once people are able to communicate in a connecting way, the road opens to efficient and energising meetings. The three-step plan below provides extra grip and speed.
Guilt and shame
In Connecting Communication, we approach shame and guilt in a distinctive way. We see both as secondary feelings that arise from judgemental thinking about our own behaviour...
Gossip
Talking about someone in judgemental, accusatory words when the person is not present has a harmful effect on the climate within a team or an organisation...
Hatred as an obstacle to connecting honesty and empathy
Being able to listen to others empathically doesn't come naturally. With some people it's easy, with others it seems impossible to put yourself in their shoes. What makes empathy harder with certain people?
How to get long talkers to the point?
Getting your point across in few words is an art. Giving good feedback is too. Feedback can provide others with information to gain insight into their behaviour...
I feel insulted... Help!
Want to become immune to reproaches, judgments and insults? Here are a few ideas...
Inspiration tool: connecting communication
Connecting Communication works and anyone can learn it.
In memoriam Klaus Karstadt
Participants in our Connecting Communication training have probably heard me talk about my training in Germany in 'Gewaltfreie Kommunikation'. Over several years...
Inspiration for mediators
As a mediator, you help two or more parties find a solution to a conflict or problem through clear and respectful communication. Here are some practical tips...
Mediating Conflicts as a Third Party
How do you resolve a conflict when both parties want a solution but for some reason can no longer talk to each other? Or how do you hold a decisive meeting ...